Privacy statement
Draft — not yet approved. This statement requires TCSI legal sign-off before launch, including the retention period for complaint data and who may access it (open question Q14).
What we collect
When you lodge a complaint or contact us through this website we collect your name, email address, phone number (if you provide one) and the details of your enquiry.
Why we collect it
To respond to your enquiry, to investigate complaints under the Telecommunications Act 2009, and to report in aggregate on the state of the telecommunications market. We do not sell your information.
How long we keep it
[To confirm — retention period pending TCSI legal sign-off.]
Who can see it
[To confirm — named complaint-handling role pending, per spec §15.]
Cookies and measurement
This site uses a privacy-respecting analytics measure to count visits and understand which pages are used. It does not track you across other websites.
Contact
Questions about this statement: contact the Commission.
Last reviewed: