Privacy statement
Draft — not yet approved. This statement requires TCSI legal sign-off before launch, including the retention period for complaint data and who may access it (open question Q14).
What we collect
When you lodge a complaint or contact us through this website we collect your name, email address, phone number (if you provide one) and the details of your enquiry.
Why we collect it
To respond to your enquiry, to investigate complaints under the Telecommunications Act 2009, and to report in aggregate on the state of the telecommunications market. We do not sell your information.
How long we keep it
[To confirm — retention period pending TCSI legal sign-off.]
Who can see it
[To confirm — named complaint-handling role pending, per spec §15.]
Cookies and measurement
This site does not use analytics or advertising trackers. It does not track you across other websites.
Our hosting provider, Cloudflare, keeps technical logs of requests to this site and its complaint and contact forms, to run and secure them. A log entry records details such as the page requested, the time and the result. Cloudflare may also set a strictly necessary security cookie (such as __cf_bm) to tell visitors from automated traffic; it is not used for tracking or advertising. When you send a form, the forms service stores a hash of your IP address (a code derived from it), not the address itself, to limit repeated submissions and to record that the form was received.
[To confirm — what the hosting logs contain, how long they and the hashed IP records are kept, and whether the security cookie is set; note the IP hash is unsalted and so is still personal data, pending TCSI legal sign-off.]
Contact
Questions about this statement: contact the Commission.
Last reviewed: