Help with your phone or internet service
If you have a problem with your mobile, landline or internet service, we can help — but there is one step to take first.
Step 1 — contact your service provider
Most problems are resolved fastest by the company that provides your service. Contact them first and keep a note of when you called and what you were told.
Step 2 — if that does not resolve it, contact us
If your provider has not resolved your complaint, you can lodge a complaint with the Commission. We will acknowledge it and give you a reference number.
What we can help with
- Billing and charging disputes you cannot resolve with your provider
- Service quality and network coverage problems
- Concerns about competition or pricing in the market
- Radio interference
What we cannot do
We cannot set the prices a provider charges you, and we do not handle disputes about handsets or devices bought from a retailer.
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