Your rights
When you buy a mobile, landline or internet service in Solomon Islands, the Telecommunications Act 2009 and the Commission’s work give you these protections. In short:
- Choice. Competition between licensed providers means you can often choose who supplies your service. Providers are not permitted to enter into contracts which negatively affect or lessen competition.
- Published prices. Providers must file the standard retail prices of their services with the Commission within 7 days of setting or changing them, and publish them on their websites and at their points of sale, so you can compare what you are being offered.
- Repayment for non-compliant prices. If a provider charges you on the basis of prices that do not comply with the Act, the Commission may require the provider to repay you.
- A regulator watching the market. The Commission’s surveillance of providers focuses on pricing, quality of service and competition, and on billing practices, false and misleading advertising claims, protection of customer personal information and customer complaints.
- A way to have problems fixed. If your provider does not resolve a problem, you can lodge a complaint with the Commission — see help with your phone or internet service and lodge a complaint.
What to do if your rights are not met
- Contact your service provider first — the Commission’s policy is to help you take a complaint to your provider as the first step towards resolving it.
- If that does not resolve it, lodge a complaint with the Commission.
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